Return Policy

Order Confirmation / Shipment :
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system. If your items are in stock we will process the order and ship within 48 hours. We will send you tracking information within 24 hours of your order leaving for shipment to the e-mail address your provide when checking out.  If you have any concerns about this order please contact sales@thecollectivejewelry.com.

Returns / Exchanges :
All items are subject to store credit and exchange until 7 days after the item is received by the customer. Items must be in their original, unworn condition and original packaging. Returns are subject to approval by The Collective within these 7 days. Please contact sales@thecollectivejewelry.com to immediately address your request of exchange/return. If your item is eligible for return we will then issue you a return authorization code and shipping details. All discounted items purchased are final sale. In the event of a valid exchange/return, the customer is responsible for all shipping costs involved for returning the item.